Warranty management

Does your field failure analysis process meet the requirements?

Risk or Opportunity – wasting money or saving money - up to your choice.
  1. Parts will fail.

  2. Are you able to mitigate the risk?

  3. Are you prepared with proper planning during the APQP phase?

  4. Do you have a clear picture of the ratio of the product failing within the warranty period? Not only today but what you can expect in the future.

  5. Do you perform the field failure analysis according to the customer requirements?

  6. Did you know that if the returned parts are not analyzed according to the customer requirements, the customer will debit you even if you are not responsible for the failure of the claimed part?

German OEMs - VDA

German OEMs mainly require the VDA Field failure analysis process – but they have their additional requirements that suppliers must follow.

Insufficient warranty management results:

Warranty management is an IATF16949 requirement (10.2.5) – but in reality it should be the real interest of all automotive suppliers as well.

  • cost of millions of Euros, 
  • loss of reputations, 
  • poor customer satisfaction,
  • escalations

 

What we offer?

Package 1

Understand the facts

Evaluation of your Field failure analysis process by conducting an audit based on the specific requirements.

A special audit has been defined by VDA to assess the Field failure analysis process.

 

The requirement for the field failure analysis auditors are defined, the auditor must be a certified VDA 6.3 auditors AND they must have professional field failure handling experience.

Package 3

Full warranty management support

Manage your Field failure analysis processes as an outsourced process

You do not have the required skilled, competent resource in your organization?

Let us manage it for you! We support you with planning and executing the process, lead the TF (Technical Factor) negotiations with the customers

What you get?
  • Evaluation of your existing Field failure analysis process

  • Improvement proposals

  • Support to your team to manage the parts analysis, understand the data from the customers, perform risk analysis

  • Support of warranty portal management

  • TF negotiations with the customers

  • On the job training for your colleagues

Package 2

Support the improvement of the Field failure analysis process as an external consultant at your site
What you get?
  • Evaluation of your Field failure analysis process by conducting an audit based on the specific requirements.

  • Support the team to fix the identified risks

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Spotify
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound